சேவை நிபந்தனைகள்

MrDooD is a shopping and delivery service. You tell us what you want from the market; a delivery partner buys those goods on your behalf at a market stall and delivers them to the address you give us.

We are not the seller of the goods. The stallholder is. We act on your instructions as your buying agent, and our charge is for the shopping, the handling and the delivery — not for the produce itself.

We deliver fresh vegetables, meat, fish and eggs. We do not deliver prepared or restaurant food, alcohol, tobacco, medicines, or anything whose sale requires a licence we do not hold.

You must be 18 or older and able to enter into a contract under Sri Lankan law. You must give a mobile number that reaches you and a delivery address within an area we serve.

You are responsible for what happens under your account, including orders placed by anyone using your phone. Tell us immediately if you believe someone else is using it.

An order you submit is an offer. It is accepted when a delivery partner accepts it in the app, and you are told when that happens. Until then we may decline it — for example if no partner is available, if the delivery address is outside our area, or if the order appears fraudulent.

Prices shown before you order are indicative. Market prices move daily and goods sold by weight cannot be priced exactly in advance.

The goods are charged at the price the stall charges on the day. We do not add a margin to the price of the produce.

Our charges are separate and itemised before you confirm: a service fee for the shopping and handling, and a delivery fee. Both are shown to you in advance.

Because fresh produce is sold by weight, the final amount can differ from the estimate. You are charged for what was actually bought and weighed. Where the amount would rise materially above your estimate, your delivery partner contacts you before buying, and you can approve the change, reduce the quantity or remove the item.

The final itemised bill is shown to you at delivery and in your order history.

Markets sell out. If something you ordered is not available or is not of acceptable quality, your delivery partner will contact you with what is actually there, and will not substitute anything without your approval.

If we cannot reach you within a reasonable time, that item is removed from the order and you are not charged for it. The rest of your order is delivered.

Cash on delivery is accepted. Card payment is offered once our payment gateway is live; when it is, card payments are processed by a licensed payment service provider and we do not store your card details.

For cash orders, payment is due in full at delivery. A delivery partner may decline to hand over the goods if payment is not made.

There is a minimum order value, and cash orders may be subject to a maximum value. Both are shown in the app.

You may cancel free of charge at any time before a delivery partner has started shopping for your order.

Once shopping has started, perishable goods may already have been bought on your behalf, and the refund rules in our refund and cancellation policy apply.

We may cancel an order and refund you in full if no partner can be found, if the goods are unavailable, or if we cannot safely reach your address.

Delivery is covered by our delivery policy, which forms part of these terms. In short: we deliver within the areas listed on this site, in the time window shown when you order, to the address you give us, and risk in the goods passes to you when they are handed over.

Delivery partners are independent contractors, not employees. They act on your instructions, through our platform, when shopping for your order.

We check the documents of every partner we approve. If a partner behaves improperly, tell us and we will investigate.

• Give an accurate delivery address and a reachable phone number.
• Be available to receive the order in the window you selected, or nominate someone who will be.
• Inspect perishable goods at delivery and raise a problem then, or within the time stated in the refund policy.
• Do not use the service unlawfully, do not misuse the platform, and do not abuse delivery partners or our staff.

We select goods with reasonable care and skill, and we carry meat and fish in an insulated box. Fresh produce is a natural product and its condition varies; we do not promise that every item will meet a particular standard of appearance.

Where we have got something wrong — the wrong item, a spoiled item, a short weight, a missing item — we will put it right under the refund policy.

Nothing in these terms limits any right you have under the Consumer Affairs Authority Act or any other law that cannot be excluded by agreement. Subject to that, our liability for any order is limited to the amount you paid for that order.

We are not liable for delays caused by events outside our reasonable control, including weather, fuel shortages, strikes, civil disruption, or a market being closed.

We may suspend or close an account that is used fraudulently, that repeatedly refuses delivery of accepted orders, or that abuses partners or staff. Where we do, we will tell you why.

We may change these terms. The version in force is the one published here at the time you place an order, and the date it last changed is shown at the top of this page. If a change is significant, we will say so in the app.

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute arising from them.

Questions about this policy can go to the contact page, or on WhatsApp to the number published there.